Description based on the Specified Commercial Transactions Act and the Secondhand Goods Dealers Act

About the Distributor

1. Retailer

B-cle LLC

2. Site name

General name: The Crown
URL:

3. Representative

Ryo Kuribayashi

4. Address

〒151-0051 PORTAL POINT HARAJUKU ANNEX 7F 3-51-7 Sendagaya, Shibuya-ku, Tokyo

5. Contact Information

Please contact us via WEB: info@b-cle.org.

About product sales

1. Product price

Displayed on each product detail page

2. Costs other than the product price

1. Shipping Fee

Shipping costs are 800 yen (tax included).

*Due to campaigns, etc., shipping may be free regardless of the purchase amount.
In that case, we will notify you on this website.

2. Convenience store payment fee

The price is 190 yen ( tax included).

3. Payment method and timing

You can choose from the following payment methods.

1. Credit Card

Payment can be made by credit card. Please make payment according to the terms and conditions of your designated card company.

・Available cards
JCB・VISA・MASTER・AMERICAN EXPRESS・DINERS

・Credit card payment fee: No fee. *Installment fees will be borne by the customer. For details, please contact your credit card company.

- About 3D Secure To make shopping safer when paying by credit card, we have implemented "3D Secure 2.0" to authenticate customers.
3D Secure 2.0 is an authentication service that allows credit card companies to assess the risk of use from a variety of information, and only requests two-step authentication (such as an internet-only ID and password issued by each credit card company, or a preset password or one-time password) for transactions deemed to be "high risk."
(If the risk is determined to be low, the order will be confirmed without a password being requested.)

- Retention of card information If you check the box for "Register my card" when paying by credit card, your credit card information (card number and expiration date) will be saved and you will not need to enter it again the next time.

2. Convenience store payment

3. Bank Transfer

4. Shipping Method

Main delivery companies: Sagawa Express, Japan Post

5. Estimated delivery date

1. Estimated delivery date

If you do not specify a delivery date, your order will be shipped within 5 to 10 days of your order. (Some items are excluded.)

*For on-demand products, delivery may take longer depending on the product.
Please note that delivery may take some time depending on traffic conditions, weather, and your region.

2. Delivery date and time specification

We are not accepting this request at the moment.

3. Product delivery status

You can check the product delivery status below.

[Sagawa Express] Parcel inquiry system: https://www.sagawa-exp.co.jp/
[Yu-Pack (Japan Post)] Parcel Inquiry System: https://trackings.post.japanpost.jp/services/srv/search/input

4. Delivery address

Products can be delivered to your home, friends, family, or any other address of your choice.

6. Returns and exchanges

Returns and exchanges are as follows. If there are separate rules for returns and exchanges on individual shop pages, those rules shall take precedence.

1. Conditions for return and exchange

Returns and exchanges are accepted according to the conditions listed in the table below.

① Apparel, miscellaneous goods, furniture, etc. ② Products other than home appliances

(1) In cases where the size does not fit, the product is different from what was expected, the wrong product was ordered, or other reasons attributable to the customer
Returns	Returns are possible except in the following cases: ・If the request for return is not made within 7 days after receipt of the product ・If the product has been used or washed ・If the product becomes defective while in the customer's possession (including but not limited to scratches, stains, breakage, the presence of tobacco or other odors, and loss or damage of accessories) ・If the product was purchased in a physical store ・If the product is non-returnable for hygiene reasons, such as earrings, hair accessories, underwear, socks, cosmetics, etc. *For furniture, we do not accept returns if there is no defect in the product, if the product has been used, or for customer reasons (size, color, wood grain, different from what you expected, etc.).
exchange	Not possible. Please return the product and purchase a new one.
(2) Defective products, wrong products (different from the ordered product), or other reasons not falling under (1).
Returns	Returns are possible except in the following cases: ・If the return request is not made within 7 days after the product arrives ・If the product has been used or washed ・If the product becomes defective while in the customer's possession (including but not limited to scratches, stains, breakage, the presence of tobacco or other odors, and loss or damage of accessories) ・If the product was purchased in a physical store
exchange	Exchanges are possible except in the following cases: ・If the return request is not made within 7 days after the product arrives ・If the product has been used or washed ・If the product becomes defective while in your possession (including but not limited to scratches, stains, breakage, the presence of tobacco or other smells, and loss or breakage of accessories) ・If the product was purchased in a physical store ・If you have already contacted us to return the product ・If the product is out of stock

③Handmade

(1) In cases where the product is different from what was expected, the wrong product was ordered, or other reasons attributable to the customer
Returns	No
exchange	No
(2) Defective products, wrong products (different from the ordered product), or other reasons not falling under (1).
Returns	Returns are possible except in the following cases: - If you do not contact us using the inquiry form on this website within 7 days of receiving the product. - If the product becomes defective while in your possession (including but not limited to scratches, stains, breakage, the presence of tobacco or other odors, and loss or breakage of accessories). - If the product was purchased in a physical store.
exchange	Exchanges are possible except in the following cases: ・If you have not contacted us using the inquiry form on this website within 7 days of receiving the product. ・If the product becomes defective while in your possession (including but not limited to scratches, stains, damage, the presence of tobacco or other smells, and loss or damage of accessories). ・If the product was purchased in a physical store. ・If the product is out of stock.

2.Return and exchange procedures

If you wish to return or exchange an item, please contact us via the "Contact" section on this website and return the item to the address we specify.
The replacement product will be shipped as soon as we receive the returned product and have the appropriate product ready.
Exchanges will only be accepted if the relevant product is in stock.
Please note that if we are unable to exchange the product due to stock shortages, etc., we will return the product (refund it).
In principle, refunds will be made using the payment method used at the time of ordering.

3. Shipping fees for returns and exchanges

・In the case of returns or exchanges due to reasons on our part that fall under the following circumstances, we will cover the shipping costs.
1. If you receive a different product or quantity than what you ordered
2. In case of defective or damaged goods

・If you return the product for any of the following reasons, you will be responsible for the shipping costs.
1. In case of an incorrect order (product number, color, size, quantity)
2. If the design, color, or material is different from what you imagined
3. If the size doesn't fit
4. In the case of returns due to customer's convenience, please return the product with prepaid shipping charges. Please note that we cannot refund shipping charges or other fees incurred by the customer at the time of purchase.

3. How to contact us for returns or exchanges

・Please contact us via ［contact］.

4.Other

If you have any questions or concerns about returns, exchanges, refunds, etc., please contact us using the inquiry form.